Fouad (Fred) M. Achmar

 

Corporate & Manufacturing Industries

 

Ø       Career marked by award-winning leadership roles at Michigan Caterpillar, Ford Motor Company, GM dealerships, and U.S. government contractors.

Ø       Six Sigma Green Belt experienced in driving successful ISO9000 certification process by instituting ISO quality standards, QA training programs, and leading quality engineering audits.

Ø       Track record of optimizing overseas operations and identifying multimillion-dollar business development opportunities for U.S.-based companies in the Middle East.

Ø       Fully bilingual/bicultural in English and Arabic with demonstrated talent coordinating and leading teams of government contractors, U.S. military personnel, and foreign nationals.

Demonstrated broad-based strengths and accomplishments in:

w  Operations Managementw  Strategic Planning & Tactical Executionw  Business Development

w  Budget / P&L Managementw  Contract Business Strategies & Negotiationw  Systems Implementations

w  FAR / DFAR Contractsw  Logistics & Inventory Managementw  Project Management

w  Multinational Leadershipw  Customer Relations & Communicationsw  Recruitment & Retention

Getwell Medical Transport Company– Southfield, MINov 2013 – Present 

OPERATIONS/DISPATCH MANAGER

w        Running a fully operational dispatching service by receiving transport requests for non-emergency service.

w        Managing the Human Resources in hiring and training of employees for dispatch department.

w        Responsible for plotting all routes and balancing all loads for the coming daily work schedule.

 

CVS Pharmacy / Caremark LLC – Detroit, MISep 2010 – Nov 2013 

RETAIL MANAGEMENT

w        Ensured maximum efficiency and profitability of three separate CVS Pharmacy / Caremark locations.

 

KGL Technical Services Co. (Kuwait & Gulf Link) – Shuwaikh, Kuwait Jan 2007 – Sep 2010 

PLANNING MANAGER

w        Expanded horizon of company’s service department by soliciting potential $150M business opportunity with U.S. government. Developed and submitted proposal for Tank-automotive and Armaments Command (TACOM) Light Tactical Vehicles (LTV) Theater-Provided Equipment Refurbishment (TPER) opportunity.

w        Streamlined corporate operations allowing all 14 locations to communicate/collaborate, optimized lifecycle repair management, and enhanced physical assets management by leading implementation of $1.2M Oracle ERP system.

w        Enabled company to monitor productivity and performance of individual mechanics, cut capital and operating expenses by 30%+, and ultimately improve ROA by leading workshop network connectivity project to connect all service workshops across region.

w        Contributed to ISO9000 certification process, while reducing costs 15% by developing actionable strategic business plans, restructuring organization to meet ISO quality standards, leading design of QA training programs, and overseeing quality engineering audit of operating system.

w        Cut transport and logistics time in half from 45 to 21 days, driving down costs significantly, by developing innovative solutions to effectively and legally expedite immigration/customs process for 45+ U.S. military personnel and government contractors.

w        Played key role in strengthening U.S. military’s defense against roadside mines and improvised explosive devices (IEDs) as one of five contracted companies on VSE Corp.’s prime contract for Letterkenny Army Depot Route Clearing Vehicles Modernization program.

w        Established housing and supplemental services for U.S. military operation with 70 certified mechanics.

w        Identified opportunities for improvement of internal SharePoint sites and site management policies and implemented the improvements.

 

Alghanim Industries, INC. – Shuwaikh, KuwaitMar 2006 – Jan 2007 

CUSTOMER CARE MANAGER

w        Improved customer satisfaction index (CSI) score by 30%+ via effective call center and customer escalation management. Proposed implementation of relationship management strategies and customer loyalty programs.

w        Resolved diverse issues, concerns, and complaints by tracking issues across organization, identifying/addressing root cause, and promptly responding to customers.

w        Fostered customer loyalty by championing clear communication of GM vision to create customers for life.

 

Ford Motor Company – Allen Park and Dearborn, MI; Dubai, UAE Jan 1999 – Mar 2006 

SERVICE PROCESS IMPROVEMENT MANAGER, FORD MIDDLE EAST – DUBAI (Jul 2005 – Mar 2006)

w        Boosted customer satisfaction and retention at all 14 dealerships by 15%-35% through implementation of customer handling and concern resolution processes that enhanced dealership capabilities and operations.

w        Enabled rapid response to customer inquiries and complaints by reengineering processes at dealership level.

w        Certified Ford dealers in the Middle East by facilitating all non-technical training to meet FMC’s service and parts department standards.

w        Approved translations of technical publications including vehicle warranty guides and owner manuals by proofreading Arabic text for technical accuracy, verbal context, and comprehension.

 

Early Career: Michigan Tractor & Machinery / Michigan Caterpillar –Product Support Administrator

University of Phoenix – Master of Business Administration (MBA) in Global Management, Expected Dec 2018

Ferris State University – Bachelor of Science in Automotive and Heavy Equipment Management

Six Sigma Green Belt w Defense Acquisition University: U.S. Government Contracting Seminar

GRID International: Leadership, Management, and Team Building w OSHA 30-Hour Construction Industry Outreach

Microsoft Office Professional (Excel, Outlook, PowerPoint, Access, SharePoint, Word, Project) w CQIS w GCR w AWS w OASIS w CMMS w WERS w TSB w SST w CRM w ROP w RFP